FAQ-Everything You Need To Know

Do I have to have an account to order?

No, but this is the easiest way for you to check in on your orders. Not having an account might not show you all information you need to know on your order. If you need account help please email help@sincerelybre.org This email is the one to use for ANY questions you might have and custom orders. If you email back to an order confirmation I might not see it as that mailbox is not monitored.

Current turn around time?

Turnaround time is currently 2-6 weeks. Some suppliers take longer than others to ship their product. The time your order goes out also depends on your place in line according to payment. Cups are usually 6-10 weeks out (specifically epoxy).

Can I change a color or size after placing my order?

You have 24 hours after paying for your order to change anything. After 24 hours you can no longer change as items have already been sent over to our ordering team.

Do you offer local pick up?

Pick up and shipping are both available at checkout. You can choose which one you'd like. Pick up is in Grimes. We also offer local delivery which is not through a 3rd party shipper, we deliver your products directly.

How do I know when my pick up is ready?

When your order is ready you will receive an email letting you know that it is time to pick up your order. You will get a second email saying your order has been picked up (even though it hasn't) I have to do this to keep my orders list clean. Updates are also posted on the facebook group. IF YOU ARE NOT PART OF THE GROUP PLEASE JOIN TO BE UP UPDATED. Group page found here

How much is shipping?

Shipping is depending on weight. Shipping type does not speed up production time. If you need something by a specific date PLEASE REACH OUT. Shipping time is only the time an item is in transit.

How long does it take to hear back from you?

24-48 hours, holidays give me a little longer due to the high demand I get at that time. I get LOTS of messages in a day, I’m not ignoring anyone and I promise I will return your message as quickly as I can! Anything order related can be emailed to help@sincerelybre.org or you can personal message me here (I prefer private messages but whatever you are comfortable with is fine!)

Custom Orders:

When you are ordering something and you KNOW you need to receive it by a certain day PLEASE TELL ME THE EXACT DATE YOU NEED IT BY. I cannot keep overnighting things because I’m told the day before that you need it the next day. **THIS IS SO IMPORTANT.**

Orders must be paid for in full BEFORE I will start creating your items or even order supplies for the item. Because a lot of what I do is custom to the person ordering I will not start your order prior to payment.

Can you do rush orders?

IF YOU PLACE AN ORDER WITHIN 5 DAYS OF NEEDING IT THERE WILL BE A $10 RUSH CHARGE. PERIOD.

Do you take returns or offer refunds?

There are NO returns or refunds. All orders are final. 90% of my work is custom therefore cannot be resold. If there seems to be a problem with your order please reach out so we can come up with a solution to the problem. In most cases you will receive a credit for a future purchase rather than a refund back to your payment source.

Size exchanges are available under certain circumstances. It has to be an item I have listed and the original item must be returned to me in the condition I sent it out in. Not washed, not warn, no damages. Please contact me if needed.

How long do I have to pay my invoice?

Invoices must be paid within 24 hours or your invoice will be canceled.

Three unpaid invoices and you are removed from the group. This is my income (only income at that) and I can't keep sending out invoices that don't get paid.

Other information:

Once your item is shipped it is no longer in my hands. You will need to contact your local post office to see where your package is.

Coupons cannot be stacked.

Points/Reward system:

There are two ways to earn rewards: 1. Referring friends 2. Making purchases.

1. If you bring someone new to the group you can give them your referral code. It is for $5 off their first purchase. When they use the code it also rewards you with a $5 off coupon.

2. Buy things! The rate is $1=2 points. 150 points = $1 off.

REWARDS how to redeem:

After putting items in your cart but before going to check out, click on the yellow circle to bring up your rewards. From here you can choose to add your rewards. ONLY ONE REWARD CAN BE USED AT A TIME.

To redeem points: click on all rewards. Next click on redeem. Once there you can move the slider to choose how many of your points you want to spend. Once you click redeem it automatically adds the discount to your total on your cart.

To redeem referral money: go to your rewards, there you can click on the referral reward and click apply. This will automatically apply it to your cart.

Points only work on orders over $30

I accidentally chose pick up or need to switch to shipping, what do I do?

Purchase the shipping link here. BE SURE TO CHOOSE SHIPPING AT CHECKOUT OR IT WILL NOT CHARGE YOU.